Just Eat General Conditions
Last updated 30 July, 2020
- General Conditions for Just Eat Services
- General Conditions of Use of the Just Eat
- Website . Confidentiality policy
- Cookies
- General conditions of vouchers
- Rules of the Just Eat contests
VERY IMPORTANT NOTE
On this page appear the general conditions of service (hereinafter the "CGPS") which apply,
with Our " Cookie Use Policy ", to any order of products food to deliver or take away
(hereinafter an "Order") placed by a consumer or professional client (hereinafter the
"Client" or "You") on the website www.just-eat.fr and on a mobile application giving access
to the website (hereinafter the "Website") of EAT ON LINE (hereinafter "We", "Our" or "Just
Eat"). Thank you for understanding CGPS before placing an Order on the Website. By
ordering on the Website, You expressly and unconditionally accept that the CGPS will
govern our contractual relationship and this to the exclusion of your possible general
conditions of purchase.
At any time and without notice, We reserve the right to modify these CGPS, those applicable
being those in force on the date of placing the Order by the Customer.
These CGPS will apply to any modification and to any new version of the Website, and this
regardless of the mode of access to the platform (this including in particular any mobile
website, mobile application, affiliated website or attached website, website mirror or
duplicate that could be developed).
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INTRODUCTION / OUR ROLE
1.1 EAT ON LINE is a simplified joint-stock company with a single partner, with a capital of
66,128 Euros, registered in the Paris Trade and Companies Register under number 417 630
514, whose head office is located at 2 ter, rue Louis Armand - 75015 Paris.
1.2 Our VAT number is FR75417630514.
1.3 Order of Products: We undertake to carry out, as agent for the sale, in other words in
the name and on behalf of the partner restaurants referenced on the Website (hereinafter
the “Restaurants”) to deliver and / or take away (the “Products”) to Customers wishing to
place an Order. The contract for the supply and purchase of the Products is concluded
between You and the Restaurant from which You place an Order.
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YOUR STATUS
2.1 Legal capacity, age: To place an Order on the Website, You must have:
- the capacity for enjoyment and exercise to contract with Restaurants;
- 18 years old.
2.2 You acknowledge and agree that if you have a specific food allergy or intolerance, it is
your responsibility to review any allergen information provided on the Website and only
place an order if you are comfortable that the relevant menu item is suitable for your
specific requirements.
2.3 Orders relating to alcoholic drinks:
In accordance with article L.3342-1 of the Public Health Code, the sale of alcoholic drinks to
minors is prohibited.
It is recalled that alcohol abuse is dangerous for health and that alcohol is to be consumed
in moderation. By the mere fact of placing an Order on the Website, You expressly renounce
the benefit of article 1587 of the Civil Code, which provides that the conclusion of the sale
of wine only becomes final after tasting and agreement of the buyer.
Any Order placed on behalf of a minor, or in his name, and containing one or more alcoholic
drinks will be refused if We are aware of it. It is Your responsibility to comply with the
applicable provisions in the matter and, where applicable, their violation engages your
responsibility. In addition, proof of identity will be requested upon delivery and / or
provision of alcohol-based products.
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PLACING AN ORDER
3.1 Placing an Order: Ordering via the Website involves the following steps:
- You enter your address, then click on "Show";
- You choose from which Restaurant You wish to Order, then the Products you wish to order
as well as their quantity and click on "Order";
- The basket summarizes the selected Products as well as their quantity and the total
amount of the Order. You can, if you wish, modify the quantities;
- You enter the delivery address (as precisely as possible), then select the method of
payment, and click on "Order and Pay" by clicking this button you agree with the contents of
the shopping cart, the data you filled out, our privacy notice and general terms.
- You proceed to payment.
When the payment center has given its agreement, We confirm to You, by email, the
acceptance of your Order and the conclusion of the contract with the Restaurant. This email
includes a summary of the Order, as well as these CGPS. We recommend that You keep the
electronic mail and the CGPS in paper or electronic format.
3.2 Modify or cancel an order: Pursuant to article L.221-28 4 ° of the Consumer Code, the
Products subject to the Order, being perishable goods, You have no right of withdrawal. You
therefore do not have the possibility to cancel the Order after confirmation of it by the
Restaurant. Refer to articles 3.5. and 4.6. for cancellation of orders by the "Restaurant" and
for reimbursement.
You can also not correct the Order after confirmation of it by the Restaurant: You can
nevertheless immediately contact our customer service who will try to contact the
Restaurant or obtain their agreement on a cancellation or modification of the Order placed
before its processing . It is however recalled that this is not an obligation of result borne by
Just Eat.
3.3 Payment authorization: The Order is only final after authorization by the payment center
and receipt by the Customer of the email informing him of the acceptance of his Order. No
delivery of the Products will take place without payment.
3.4 Acceptance of the Order by the Restaurant: As soon as your Order is confirmed on the
Website, it will be transmitted to the Restaurant. Note that any order confirmation message
from Us, or any payment confirmation confirms that the contract for the supply of Products
is concluded with the Restaurant but does not imply the execution of the Order by the
Restaurant. Our policy is to obtain the execution of the Order by the Restaurant, as soon as
possible and We will inform You as quickly as possible of the status of the Order. However,
please note that this information depends on the Restaurant. The latter may refuse an
Order, for exceptional reasons (Order processing times, Order time, absence of raw
materials or if You order alcohol without justifying the fact that you have the majority, ...). In
the event that the Restaurant does not fulfill the Order, You will be reimbursed for the sums
paid as soon as possible and the Restaurant will be considered to be in breach of the
contract which binds you to it. Any payment under this Order will be refunded in
accordance with article 4.6.
3.5 Delivery time: We use all reasonable means to guarantee delivery or making the Order
available within the time indicated on the Order confirmation.
3.6 After placing the Order, You may be able upon your sole discretion to tip a courier via
the available online payment methods.The tip is intended for the couriers and cannot be
considered as payment for our services. We will thereby only act as a trustee and transferor
of the tip amounts. We will transfer the tip to the couriers in case those are directly engaged
by us. In case a courier is not engaged by us, we transfer the tip to the party that engages
the courier and obliges that party to pay-out the tip to the courier. In such cases, we cannot
guarantee or be held responsible for the transfer of the tip to the courier. After You have
received a confirmation of placing the tip, the tip cannot be refunded or returned.
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PRICES, TERMS OF PAYMENT
4.1 VAT, administrative and delivery costs: Product Prices are those indicated on the
Website and expressed in Euros. These prices include the VAT in force on the day of the
Order. If we deliver the Order on behalf of the Restaurant, we may charge you delivery
costs. Any cost of delivery and all administrative costs or costs related to payment fees
which will be invoiced to You appear in the basket. We may apply an administrative fee of €
1.50 on any Order and these fees can be changed at any time. A receipt for the delivery
costs can be requested by contacting customer service.
4.2 Price Error: The Website contains a large number of Products for a large number of
Restaurants, it is therefore possible that errors may creep into the menus and their
description. If the actual price is lower than the price displayed on the Website, and We
notice it, We will apply the lowest price to you. If the actual price is higher than the
displayed price, and We note it, We will inform You to obtain your agreement on the
additional price. Failing agreement on the new price, We will cancel the Order.
4.3 Payment methods: the authorized payment methods are payment or credit cards,
PayPal payment, cash payment or payment by check or restaurant voucher, the latter three
methods of payment being possible only when the selected Restaurant owner accepts it.
4.4 Payment by payment or credit card and by check: If You decide to pay by payment or
credit card or by check, the Restaurant may ask You to present the payment card and any
identity document in case of payment by check or card for a payment of more than 15 €. In
the event of payment by credit card, depending on the conditions of debit to your account
and payment process, the actual debit from your bank account may not be immediate. It is
your responsibility to verify your statements.
4.5 Promotional or reduction vouchers: Such reduction vouchers or the use of promotion
codes recognized by the Website may make it possible to benefit from reductions on
Orders. Refer to the following link for details of our policy on Promotional Vouchers and
Discount .
4.6 Paypal: Due to current banking practices, at the time of online payment by PayPal, your
bank can isolate from your funds available in your account the amount corresponding to the
payment to be made. In case of cancellation of your Order for whatever reason, this sum
will be available on your bank account again according to deadlines which vary but in
principle from 3 to 5 working days and which depend on the bank. Whatever this deadline,
neither We nor the Restaurant are responsible for the damage suffered as a result of this
withdrawal from the Customer's bank account in the event of the Order being canceled.
4.7 We reserve the right to refuse any Order for legitimate reasons and in particular in the
event of a dispute with the Customer over the payment of a previous Order, payment or
fraudulent attempted payment or an abnormal request from the Customer.
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CUSTOMER SERVICE
5.1 General: The satisfaction of our customers is very important. Our Customer Service will
implement, to the extent of its faculties, all conceivable and reasonable actions in order to
satisfy You. Customer Service can also be reached:
- By email: [email protected]
- By phone: 0986861111 (number not surcharged - price of a local call);
- By mail: Eat Online - 2 Ter rue Louis Armand - 75015 PARIS
5.2 Information on orders being processed: In case of delay or for any other question
relating to your Order, You can contact Customer Service who will try to get in touch with
the Restaurant in order to bring You all satisfaction.
5.3 Intervention with a Restaurant: As indicated in article 3.3., In the event of a request for
modification of an Order validated by the Restaurant, Customer Service will seek the
agreement of the Restaurant on the modification of the desired Order by the customer.
However, the Restaurant remains free not to grant this request for any Order for which it
has already started to prepare.
5.4 Opinion or complaint: In the event that You are not satisfied with the quality of the
Products or the service of the Restaurant, You have the option to send Us your comments
using the rating form, comments and observations available on the Site internet (together
the “Comments”). These Comments are an important guarantee of our quality control of
the services received. As such, any Comment posted on the Website must comply with the
Notice Submission Policy .
5.5 Compensation: If you are not satisfied with the service of a Restaurant and wish to
benefit from a reduction, a refund or any compensation, You must inform Customer Service
within a reasonable time and at the latest within 48 hours of the delivery / provision of the
Order. This service will try to assist You in your requests. If your complaint is legitimate and
justified, our Customer Service may decide to grant You, on a commercial basis and without
acknowledging any responsibility on our part, compensation. However, note that the
contract for the supply and purchase of the Products is concluded between You and the
Restaurant from whom You place an Order.
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CASE OF EXCLUSION OF OUR RESPONSIBILITY
6.1 General reservation on the Information available on the Website: We strive to provide
exact information, but this being mainly provided by Restaurants, We cannot guarantee that
it is true, nor is it complete. We can modify at any time and without notice, the content of
this information, its presentation, the functioning of the Website, the content of our
services, Products and prices. The informative content may not be updated, but We do not
make any commitment in this respect, and accept no responsibility. Customer Comments in
no way constitute objective information which We have verified and which is binding on Us.
6.2 Allergy information, dietary information and other menu information: When a
restaurant becomes a Just Eat partner, it is required to provide us with all up-to-date
information on the menu offered. We indicate this information on their dedicated page on
our Website and app. When these menu details relate to allergies or other dietary
information relevant to Where this information contains allergy-related information or
other information about these foods, we do our best to post it on our Website and app
exactly as it appears on the Restaurant menu in accordance with applicable laws in the
country in question. in which the Restaurant is established. Restaurants are required to
update their menu details when any changes are made.]If you, or the person for whom you
are ordering, are sensitive to food allergies or , intolerances it is your responsibility for
checking the menu details for that Restaurant on the Website prior to placing an order with
it, to make sure that any menu item chosen is suitable for your specific requirements or if
you have other dietary questions (whether for yourself or for a person for whom you are
ordering ), we advise you to contact the restaurant directly to check if the chosen product is
suitable for you and presents no problem in order to be able to place your order directly
with them. To the extent there is a box entitled "leave a note for the restaurant" during
your order process, please do not use this box to provide details of any food allergies or
intolerances. It is important that you contact Customer Services in the event that you have
any doubt, who can in turn contact the restaurant that prepares your meal directly, so that
you can ensure that your order and the products requested are suitable for you and do not
present any risk to your health. Restaurant partners take sole responsibility for the accuracy
of all menu information made available on the Website.
6.3 Action and Omission of Restaurants: We act as a sales agent and are responsible only for
the organization of Orders, and, in most cases for the processing of payment. We are not
responsible for the services You receive from Restaurants. By using our ordering service you
irrevocably and firmly accept that:
- We do not guarantee the quality, suitability and / or edibility of the Products supplied by
the Restaurant;
- We strive to ensure compliance with the preparation and delivery times indicated in the
confirmation email by the Restaurant;
- We insist with Restaurants so that they systematically accept and execute all Customer
Orders and that they quickly confirm these (or their refusal), without any guarantee of any
confirmation times; and We quickly send You their acceptance or refusal by telephone or
e-mail. The restaurants are not required to run a command when the address is out of their
delivery radius, it may be amended from time to time.
- None of the foregoing provisions deprive the Customer of the rights of legal origin which
are his vis-à-vis the Restaurant or Ourselves.
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LIMITATION OF LIABILITY OF JUST EAT AND RESTAURATORS (APPLICABLE ONLY TO
PROFESSIONAL CLIENTS)
7.1 General: No clause herein may exclude or limit the liability for damage which would be
generated by a false declaration, fraud, and in the event of fraud or which would be the
consequence thereof. However, apart from these cases, any indemnification action against
Just Eat is limited in the terms of the articles below.
7.2 Express limitation of the amount of compensation: In the context of relations with
Professional Customers, the responsibility of the Restaurateur, in the event of fault on his
part, is limited to the lower of the following two sums: (i) twice the amount of your order, or
(ii) one hundred euros (€ 100). This clause is only excluded in the event of intentional fault.
7.3 Additional costs: You are solely responsible for the additional or incidental costs which
result (s) from your use of the Website, this including in particular, any communication
costs, acquisition of software and / or equipment, repair or any storage of data that You
may acquire, rent or license, or otherwise use. Such costs are never compensable damages.
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WRITTEN COMMUNICATIONS - PROOF
8.1 You accept, by using the Website that most of our communications are exchanged in
electronic format. We will contact You by email or post any general information on the
Website. With regard to contractual reports and your Orders, You expressly agree that all
exchanges, contracts, information notices, sending of invoices be made in a paperless
manner.
8.2 The contractual information will be the subject of a confirmation e-mail. By keeping this
email and printing it, You hold proof of your order, which We invite You to keep.
8.3 You accept that the digital copies of the exchanges between the parties and of the
details of the orders, kept on a storage disk conforming to the applicable standards,
constitute sufficient proof of the relations between the parties.
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EVENTS OUTSIDE OUR CONTROL
9.1 We decline all responsibility in the event that We are temporarily or permanently unable
to fully or partially perform the services or that Orders cannot be delivered due to an event
beyond our control. control, unpredictable and irresistible constituting a case of force
majeure as defined by law ("Cases of force majeure").
We will notify You upon the occurrence of a Force Majeure Event. The execution of any
obligation provided for in these CGPS and for any Order placed on the Website will be
automatically suspended during the entire period of occurrence of the Force Majeure Event
and will continue as long as these circumstances exist and at the 'after this period, within a
reasonable time to allow a normal resumption of the performance of services. We will,
however, endeavor to maintain our services as much as possible in situations related to
Force majeure but not making it strictly impossible to perform our services.
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ADDITIONAL PROVISIONS
10.1 Privacy policy : We are committed to protecting your private information and the
security of this information. You can consult the details of this confidentiality and privacy
policy on this link
10.2 Other Provisions: We also invite you to consult Our “ Cookie Use Policy ” for any
information concerning the use of cookies or technologies similar on our site / mobile
application. The provisions relating to "Vouchers" and "Promotional vouchers " can be
viewed on the following link , which gives you details on the use of these vouchers and any
promotional action on the website. The provisions relating to contests and games can be
viewed at the following link. All these provisions are an integral part of our CGPS, even if
they are gathered in separate chapters to ensure better visibility.
10.3 Void clause: In the event that one or more clauses herein is deemed to be void or
unenforceable by a competent court or by a legislative or regulatory text, this provision will
be deleted without the validity or enforceability of the other provisions of these n 'is
affected by it, and the parties agree to replace it with another legally valid one, unless such
nullity or unenforceability affects the very substance of this agreement or significantly
changes its economy.
10.4 Full agreement: The CGPS constitute, with any document they cover, all the conditions
which apply to our relations with any user of the Website and they preferably apply to any
other previous provision, any discussion or agreement previous, all talks, correspondence,
negotiation which would have taken place before the present diffusion of the CGPS or any
general conditions of service or previous use.
10.5 Non-waiver: The fact that one or other of the parties does not invoke any of the rights
conferred on them herein will not be considered as a waiver of this right and will not
prevent this party from invoking the application later and at any time.
10.6 Intuitu personae contract: No right and no obligation resulting from these terms may
be transferred, assigned, transmitted to any third party, by a user without our prior and
express consent. Conversely, We cannot assign this contract except for a subsidiary of our
parent company, a sister company belonging to the Just-Eat group or a joint company in
which We would be called to participate.
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APPLICABLE LAW AND JURISDICTIONAL JURISDICTION
These CGPS are subject to French law. As a consumer, you will benefit from any mandatory
provision of the law of the country in which you reside. Nothing in these CGPS, including the
paragraph above, affects your rights as a consumer to take advantage of these mandatory
provisions of local law.
In case of difficulty, You can contact Customer Service. Unless we find a solution together,
You may, in accordance with Articles L. 612-1 et seq. Of the Consumer Code, enter a
consumer mediator:
In such a case, You can contact the "Medicys" platform via:
- www.medicys.fr ; or
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[email protected] ; or
- 73, boulevard de Clichy – 75009 Paris.
You must immediately inform Just Eat of this request.
Each of the parties is free to accept or reject the proposed solution and, if necessary, take
the request to the competent courts.
In addition, the European Commission has set up an online dispute resolution platform to
which the Consumer customer can access:
https://webgate.ec.europa.eu/odr
If the Customer acts as a professional, any dispute to which these CGPS could give rise will
be settled amicably and if this is not possible within one (1) month, may be brought before
the Commercial Court of Paris, to which the parties attribute exclusive jurisdiction.
As a consumer, if you live in another Member State of the European Union, you can take
legal action concerning these CGPS before the French courts or the courts of your country of
origin.
General Conditions of Use of the JUST EAT Site
- General Conditions of Services
- General Conditions of Use of the Just Eat
- Website . Confidentiality policy
- Cookies
- General conditions of vouchers
- Rules of the Just Eat contests
LEGAL MENTIONS
The JUST EAT website is published by EAT ON LINE, a simplified joint-stock company with a
single partner, with a capital of 66,128 Euros, registered in the Paris Trade and Companies
Register under number 417 630 514 , whose head office is located at 2 ter, rue Louis
Armand - 75015 Paris.
Phone number: 0986861111
E-mail:
[email protected]
VAT number: FR75417630514
Publication director: Jerome Gavin
The website is hosted by:
Amazon Web Services, Inc.
410 Terry Ave North Seattle, WA 98109-5210, US
Datacentres :
Location Amsterdam:
Company name: XS4ALL DC2
Physical Address: Barbara Strozzilaan, Amsterdam
Location Frankfurt :
Company name: NTT (formerly known as e-shelter)
Physical Address: Eschborner Landstrasse, Frankfurt am Main
VERY IMPORTANT NOTE
On this page appear the general conditions of use (hereinafter the "CGU") which apply to
any connection by a user (hereinafter the "User" or "You") to our website www.justeat.fr or
to our mobile application or any other present or future medium or media giving access to
the website (hereinafter together the "Website") published by the company EAT ON LINE
(hereinafter "We" or "Just Eat").
Use of the Website is subject to acceptance of these T & Cs which govern our relations, to
the exclusion of any other general conditions of which you are the author.
These T & Cs may be modified or supplemented at any time so that they should be
consulted during each new use of the Website. In the event of a substantial change in the T
& Cs relating to the rights and obligations of the parties, this must be validated by You upon
your next connection . In any case, it is specified for all useful purposes that no modification
will affect an order in progress without your consent.
All uses of your personal information are subject to the " Privacy Policy " and the " Cookie
Use Policy ".
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INTRODUCTION - OUR ROLE
Just Eat undertakes to carry out, on behalf of and on behalf of the professionals operating
the partner restaurants referenced, on the Website, the marketing of the products to be
delivered and / or taken away (the "Products") to Users wishing to place an order.
Please refer to the General Service Provision Conditions (or “CGPS”) for the actual ordering.
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ACCESS TO THE WEBSITE
2.1 Access: Most of the website note pages are free and do not require you to place an
order.
2.2 Use of the Website is subject to acceptance of these T & Cs, which apply to the exclusion
of any other contractual document emanating from You. In the event of non-acceptance of
these T & Cs, You cannot view or use the Website.
2.3 The present T & Cs may be modified or supplemented from time to time in order to
incorporate changes in legislation or good practice or to deal with additional functionalities
that we have implemented. At least 30 days before the entry into force of any new version
of these Terms, we will post a copy of them on the Website. You must regularly consult the
Website to check whether any updates have been made to these Terms, because after their
entry into force, you will be required to comply with them the next time you use the
Website. If you do not wish to accept the new version of the TOS of the site, you must stop
using the Website. The version of the CGU which applies is that in force on the day of your
consultation of the Website. In the event of a substantial change in the T & Cs, it must be
validated by You upon your next connection. 2.4 Responsibility: You are solely responsible
for ensuring all of the technical means giving you access to the Website. You are also
responsible for any person who connects because of you or because of your negligence by
using your internet connection (especially if it is a minor) who will be deemed to know these
CGU and must respect them.
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YOUR STATUS
3.1 Legal capacity, age: To connect and use the Website, You must have:
- the full capacity for enjoyment and exercise to contract with Us;
- 18 years old.
3.2 Social networks login: Just Eat Allows you to create a link between your Just Eat account
and social networks operated by Third Parties. If you access your Just Eat account through
one of these networks, You authorize Us to access certain information from your profile on
the said social network and to use it in accordance with our "Privacy Policy", and in
agreement with the terms of privacy policy of the social network in question.
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REGISTRATION TO THE WEBSITE
If You do not have a customer account, You can:
- click on the “Create Account” tab located at the top right of the screen;
- enter your name, first name, email address and password, then validate the registration
and accept the general conditions and privacy notice by clicking on "Send";
To ensure that your information is entered correctly, an e-mail is automatically sent to You
to notify that your registration has been taken into account. If You do not receive it, You are
invited to check the e-mail address entered and check your mailbox.
You agree to keep this information strictly confidential and not to communicate it to third
parties, in order to avoid as much as possible any risk of intrusion into your customer
account. Just Eat cannot be held responsible for any unauthorized use of the customer
account by a third party who has had access to the corresponding username and password,
and in particular if the username and password have been communicated to a third party by
You or due to your negligence.
If your password is lost or forgotten, You can reset it and choose a new one by clicking on
the "Forgot your password?" Link. And entering their email address. You will then receive an
e-mail to the indicated e-mail address, if it is recognized, allowing you to choose a new
password.
Refer to our Privacy Notice for any information on the management of your personal
information.
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LICENCE
5.1 Authorized use:
We own all aspects of the Website and the fact that You use it does not mean that You own
anything there. You have our authorization to use the Website as long as you comply with
these Terms.
We grant You a non-exclusive, non-transferable, limited license which cannot be subject to
any sub-license to access the Website for personal and non-commercial use. Your rights are
subject to your respect of the T & Cs. Your license takes effect on the date You use the
Website and ends when You stop using the Site or when we terminate your license,
whichever comes first. Your license is immediately terminated by operation of law if you
attempt to circumvent any technical protection measure used in connection with the
Website or if you contravene the provisions herein in any way.
We reserve all rights, titles and interests in the Website, including, but not limited to, all
copyrights, trademarks, trade secrets, trade names, property rights, patents, titles,
computer codes, audiovisual effects, themes, characters, character names, stories,
dialogues, sets, illustrations, sound effects, musical works, and moral rights, recorded or
not, and all their applications.
The Website is protected by laws and treaties in force worldwide. Unless expressly
authorized by compulsory legislation, the Website and the content contained therein may
not be copied, reproduced or distributed in any way or means, in whole or in part, without
our prior written authorization.
5.2 Rights reserved: All rights not expressly granted to You are reserved by us.
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ACCESS TO THE WEBSITE
6.1 Availability of access to the Website: Although We make our best efforts to ensure
availability of access to the site 24H / 24, we cannot be held responsible in any way for any
interruption of this access whatever the reason, whatever the duration.
6.2 Suspension of access: Access to the Website may be suspended vis-à-vis a User or all of
them, at any time and without any notice whatsoever, for technical, security or
maintenance reasons, power cuts electricity or any other valid reason.
6.3 Security information: The transmission of information over the internet may not be
completely secure. Although we take all the measures required by law to protect all of your
information on our Site, we cannot guarantee that the transmission of data to our Website
is perfectly protected. This transmission occurs at your own risk. Refer to our Privacy Policy
for any information on the measures we take to protect your personal information.
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USER INFORMATION AND CUSTOMER OPINIONS
7.1 General:
Any information other than contact details and details relating to the User's person
(information covered by the privacy policy), will be considered non-confidential and free
under all intellectual property rights (hereinafter "User Information"). Are considered as
User Information, in particular, customer reviews sent, emails exchanged with customer
service, and any file sent to Just Eat. You acknowledge and warrant that you are the holder
of all rights of use or any other right in this content and that you authorize us to keep and
reuse it. You further agree that we have no responsibility and no obligation whatsoever with
regard to these contents (texts, images, photos, sounds) of restitution, deletion, control or
preservation, and that we can make any use of them which seems appropriate to us such as
partial or total copy, reproduction,
You represent and warrant that this User Information that you provide to us does not
contravene one or more of the restrictions set out in articles 7.2 and 7.3 below.
7.2 User Information Policy:
You are not authorized to transmit to our Website any information which:
- Would contravene international or national laws (in particular defamation, insult, any
attack on the freedom of expression ...);
- Is illegal, or false, or fraudulent;
- Constitute unauthorized, exaggerated, inaccurate or biased advertising;
- Contains any virus, or any other technical device which may damage the Website, make it
non-functional, or tends to hack it;
7.3 Policy relating to "Customer Reviews": in particular, in particular, any Customer Reviews
posted on our Website must comply with the General Conditions of Use relating to reviews
appearing in the " Submit a review " section and shall not, in any hypothesis:
- Contain any assertion which could constitute defamation, an insult or an opinion which
could offend the sensitivity of certain users;
- Promote, support or invite violent or discriminatory behavior;
- Infringing intellectual property rights or the right to own a third party brand;
- Constitute the violation of a contractual clause or a legal obligation of confidentiality;
- Promote any illegal, unauthorized or dangerous activity;
- Present a case of violation of the privacy of others;
- Give an impression that this opinion results from our own services or commits us;
- Give a notice on behalf of another person by usurping an identity, or giving a false idea of
your relations with a third party.
- Customer opinions can also be withdrawn because they relate to the "JUST EAT" service
and not on the restaurant concerned, because they result from people who have not placed
an order, or are based on circumstances that are too imprecise to make the notice useful to
other users.
7.4 Withdrawal of Customer / Liability Notice: We reserve the right to immediately and
without notice withdraw any notice which is reported to us as not in accordance with our
policy referred to in articles 7.1. to 7.3. We also take no responsibility whatsoever for
monitoring customer reviews and the User remains solely responsible for the legal or
harmful consequences of User Information and customer reviews that he transmits to us
and / or visible on the Site vis-à-vis third parties. Notices are withdrawn but never changed.
7.5 Guarantee: With regard to any User Information or any Customer Opinion of which You
are the issuer, You agree to guarantee us of any loss, damage and / or any implication (and
any cost which would be induced) which would result from action (s) legal (s) undertaken by
any third party which is based or finds its cause in this User Information or Customer
Opinion and which has been transmitted to us in violation of these Terms.
7.6 Communication request: You are informed and You agree that we would cooperate, if
necessary, and at their request, within the applicable legal frameworks, in any
communication request with any competent administrative or judicial authority, which
would request the revelation of the origin and identity of the issuer of User Information or
Customer Reviews to which we are addressees and which would contravene any legal or
regulatory obligation, and You accept now that our responsibility cannot be engaged no title
in case of communication to such an administrative or judicial authority.
Carefully read our General Terms and Conditions of Use for Reviews for more complete
information on Customer Reviews.
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REFERENCING AND CLASSIFICATION OF OFFERS
8.1 We classify and reference the offers of partner restaurants according to the following
criteria: geographic proximity to the location of the consumer, rating of trust obtained by
partner restaurants. Restaurants that have recently become partners can also appear at the
top of the ranking in order to promote their offer.
8.2 Certain offers from partner restaurants may appear at the top of the ranking because of
the remuneration paid by said partner restaurant to Just Eat. The mention “To discover” or
“Discover” indicating the existence of such remuneration is then entered near the offer.
8.3 Further information on how we rank partner restaurants can be found here:
https://www.just-eat.fr/info/parametres-d-affichage
.
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LINKS TO OR FROM OTHER INTERNET PAGES
9.1 Third party websites: Links from the Website to other websites or pages are provided for
the sole convenience of the User. By clicking on these links, you leave the "website". We do
not carry out any checks on third party websites and we do not accept any liability relating
to these third party websites, their availability, security and content. We in no way
guarantee the editors of such sites and accept no responsibility related to the use of such
sites. If you decide to be redirected to a third party site, you do so under your sole
responsibility.
9.2 Authorization to create links: You can set up a link between the cover page of the site
www.justeat.fr and your own site, provided that this link is based on a fair, non-profit
intention, that it complies with all the applicable legal provisions, in particular, by not
harming our customers and by not causing harm or not taking advantage of our reputation.
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CASE OF EXCLUSION OF OUR LIABILITY
We strive to provide accurate information on the Website, but we cannot guarantee that it
is true or that it is complete. We may change the content of this information, its
functionality, the content of our services and our offers at any time and without notice. The
informative content may not be perfectly updated, but We do not make any commitment in
this respect, and accept no responsibility. Customer Reviews or other content from Users do
not in any way constitute objective information which We have verified and which is binding
on Us.
-
END OF RELATIONSHIPS
We can terminate or suspend your right to use the Website, upon simple notification by
e-mail and / or in writing, if we consider that:
- You have made use of the Website in contradiction with article 6 (License);
- You have established Customer Reviews or any other User Information in violation of
articles 7.2. or / and 7.3.
- You have violated article 9.2 (Links with other sites);
- You have violated any other important rule posed by these T & Cs or business.
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WRITTEN COMMUNICATIONS - PROOF
12.1 You accept, by using the Website that the main part of our communications is
exchanged in electronic format. We will contact You by email or post any general
information on the Website. You expressly agree that all exchanges, contracts, information
notices, sending of invoices will be made in a paperless manner.
12.3 The contractual information will be the subject of a confirmation electronic mail
(e-mail). By keeping this email and printing it, You hold proof of your registration that We
invite You to keep.
12.3 You agree that the digital copies of the exchanges between the parties kept on a
storage disk conforming to the applicable standards constitute sufficient proof of the
relations between the parties.
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EVENTS OUTSIDE OUR CONTROL
13.1 We decline all responsibility in the event that We are temporarily or permanently
unable to fully or partially perform the services accessible on the Website due to an event
beyond our control, unpredictable and irresistible constituting a case of force major as
defined by law (“Force majeure”).
13.2 We will notify You upon the occurrence of a Force Majeure Event. The execution of any
obligation provided for in these T & Cs will be automatically suspended throughout the
period of occurrence of the Force Majeure Event and will continue as long as these
circumstances exist and at the end of this period, for a period of time reasonable to allow a
normal resumption of the performance of the services. We will, however, endeavor to
maintain our services as much as possible in situations related to Force majeure but not
making it strictly impossible to perform our services.
-
ADDITIONAL PROVISIONS
14.1 Privacy notice: We are committed to protecting your personal information and
ensuring the security of this information. You can consult the details of this confidentiality
and privacy notice by clicking on this link .
14.2 Other Provisions: We also invite you to consult our “ Cookie Use Policy ” for any
information concerning the use of cookies or similar technologies on our site / mobile
application. All these provisions are an integral part of our General Conditions, even if they
are grouped in separate chapters to ensure better visibility.
14.3 Void clause: In the event that one or more clauses herein is deemed to be void or
unenforceable by a competent court or by a legislative or regulatory text, this provision will
be deleted without the validity or enforceability of the other provisions of these n 'are
affected by it, and the parties agree to replace it with another legally valid one, unless such
nullity or unenforceability affects the very substance of this agreement or significantly
changes its economy.
14.4 Full agreement: The CGU constitute, with any document they cover, all the conditions
which apply to our relations with any user of the Website and they preferably apply to any
other prior provision, any discussion or agreement previous, all talks, correspondence,
negotiation which would have taken place before the present diffusion of the CGU or any
general conditions of service or previous use.
14.5 Non-waiver: The fact that one or other of the parties does not invoke any of the rights
conferred on them herein will not be considered as a waiver of this right and will not
prevent this party from '' invoke the application later and at any time.
14.6 Intuitu personae contract: No right and no obligation resulting from these terms may
be transferred, assigned, transmitted to any third party, by a user without our prior and
express consent. Conversely, we cannot assign this contract except for a subsidiary of our
parent company, a sister company belonging to the Just-Eat Group or a joint company in
which We would be called to participate.
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APPLICABLE LAW AND JURISDICTIONAL JURISDICTION
These T & Cs are subject to French law.
As a consumer , you will benefit from any imperative provision of the law of the country in
which you reside. Nothing in these T & Cs, including the paragraph above, affects your rights
as a consumer to avail yourself of these mandatory provisions of local law
In case of difficulty, You can contact Customer Service at the following address: Just Eat - 2
Ter rue Louis Armand - 75015 PARIS by phone 0986861111 or by email
[email protected] Unless we find a solution together, You may, in accordance with
Articles L. 612-1 et seq. Of the Consumer Code, enter a consumer mediator.
In such a case, You can contact the "Medicys" platform via:
- www.medicys.fr ; or
-
[email protected] ; or
- 73, boulevard de Clichy – 75009 Paris.
You must immediately inform Just Eat of this request.
Each of the parties is free to accept or reject the proposed solution and, if necessary, take
the request to the competent courts.
In addition, the European Commission has set up an online dispute resolution platform to
which the consumer Client can access:
https://webgate.ec.europa.eu/odr
If the Client acts as a professional, any dispute to which these T & Cs could give rise will be
settled amicably and if this is not possible within one (1) month, may be brought before the
Commercial Court of Paris, to which the parties attribute exclusive jurisdiction.
As a consumer, if you live in another Member State of the European Union, you can take
legal action concerning these T & Cs before the French courts or the courts of your country
of origin.
General conditions of vouchers
- General Conditions for Just Eat Services
- General Conditions of Use of the Just Eat
- Website . Confidentiality policy
- Cookies
- General conditions of vouchers
- Rules of the Just Eat contests
-
The following general conditions (the "General Conditions of Vouchers") apply to all
"vouchers" issued by Just Eat for use on the website. This covers any voucher against
discount which would be created unless expressly stipulated otherwise.
-
All "vouchers" may also be subject to additional Special Conditions (the "Special Voucher
Conditions") which will modify or supplement the General Conditions and which will be
specified on the coupon or at the time the coupon is issued.
-
Except in the case of an express specific condition, "vouchers" can only be exchanged for
the value of food products and drinks (including VAT) in online orders made via the website,
but they cannot be used to pay the costs of delivery, order management or payment fees on
the website.
-
General conditions of use for all vouchers
8.1 The right to redeem a voucher is personal to the original recipient and cannot be
transferred. Copying, reproduction, distribution, publication or use directly or indirectly, in
any form and by any means, by an entity other than the original recipient or storage in a
data extraction system, without our written permission prior is totally prohibited. In
particular, coupons distributed or distributed without our written approval, for example on
an Internet forum or on a "good business" website, are not valid for use and may be refused
or canceled without any consideration.
8.2 Unless otherwise provided or specific condition specified in the Specific promotion
conditions:
8.2.1 Vouchers cannot be used in conjunction with other coupons or other discounts or
promotions planned or advertised elsewhere;
8.2.2 Each voucher is valid for use by a beneficiary and only once, save in the case of
vouchers for a specific value of credit which can be used multiple times until such credit is
fully used;
8.2.3 Each customer or household is limited to one voucher per offer or promotion;
8.2.4 The right to use a voucher is personal to the original recipient and cannot be
transferred.
8.3 When you use a voucher, you guarantee that you are the duly authorized beneficiary
and that you use it in accordance with these conditions, legally and in good faith. If we
believe, in our sole discretion, that a voucher is used in violation of these terms, unlawfully,
unlawfully, fraudulently or in bad faith, we may refuse or cancel the Voucher.
-
Miscellaneous
9.1 Vouchers, coupons or promo codes cannot be exchanged for cash and are not
transferable.
9.2 We will not be held responsible for any loss or claim arising from the refusal, rejection,
cancellation or withdrawal of any voucher, and the inability or impossibility for a customer
to use a coupon for some reason.
9.3 We reserve the right, at any time and in our sole discretion, to add or modify these
terms and conditions with regard to the use of coupons or to modify or terminate the
transaction. a Voucher at any time without notice.
9.4 All the terms and CGPS apply without reserve to the provision of intervening services
with vouchers
Rules of Just Eat contests
- General Conditions of Services Just Eat
- General Conditions of Use of the Just Eat
- Website . Confidentiality policy
- Cookies
- General conditions of vouchers
- Rules of the Just Eat contests
-
The following general conditions and conditions (the “General Contest Conditions”) apply
to all contests organized by Just Eat. These general conditions are not, moreover, exclusive
of the French legal provisions applicable, where applicable, to contests and lotteries.
-
Additional terms and conditions (the "Specific Contest Conditions") which will be
specified in the context of each contest supplement these general provisions.
-
The games and contests organized on the website or on social networks are open to
natural persons resident in France, aged 18 or over, with the exception of employees of Just
Eat, their associated subsidiaries, affiliates or their families, agents, or anyone related to a
competing company.
-
Winners must ensure that they are able to accept the prizes offered, as indicated, and in
accordance with these General Conditions and the applicable specific Contest Conditions.
-
We reserve the right to make a new draw if the prizes have not been accepted or claimed
within the period stipulated in the applicable Specific Conditions.
-
Completing and submitting a contest registration form will be considered as acceptance
of the General Conditions of Games and Contests and the Specific Conditions applicable to
the contest.
-
The general and specific Conditions of the contests are subject to French law and any
related dispute is subject to the exclusive jurisdiction of the jurisdiction of the head office.
-
All personal data that is collected as part of a Just Eat competition will be processed in
accordance with French data protection law. For more information on our Privacy Notice,
please follow this link:
https://www.just-eat.fr/info/politique-de-confidentialite.
-
We reserve the right to withdraw and close any competition at any time without notice
and / or to modify the General and Special Conditions of any competition at any time, within
the most extensive limits allowed by law.
-
Any decision to award prizes in the context of a competition is final and binding and no
correspondence will be entered into.
-
The CGPS apply generally to games and contests organized by the company.